ZYMZO HOST d.o.o., Ilirska ulica 21, 1000 Ljubljana, VAT no.: SI28104056, registration no.: 7016506000
Latest version: January 2026
MANAGER: Zymzo host d.o.o.
PARTNER: the partner who is the registered business operator and signatory of the contract with the manager
CLEANING PARTNER: a partner who performs the cleaning and the washing of linen and towels themselves
UNIT: an individual property (apartment, house) or part of a property (a room, an individual apartment within a house containing several apartments, etc.)
KEYBOX: a small key safe with a code (combination dial)
MANAGER’S APPLICATION — OWNER APP: the manager uses a system that gives the partner an overview of reservations, occupancy, incoming payments, etc.
MANAGER’S APPLICATION — WORKER APP: the manager uses a system that gives the cleaner of an individual unit an overview of guest departures (and therefore cleaning dates), an overview of the specific tasks a unit requires during cleaning, the ability to report damage to the unit, etc.
MANAGER’S APPLICATION — GUEST APP: the manager uses a system that requires the guest of an individual unit to complete the so-called online check-in (a condition for registering guests with AJPES and paying the tourist and promotional tax), pay the SD, etc.
TT: tourist and promotional tax
SD: security deposit — a deposit held in case of damage or violation of the manager’s rules
SF: service fee — an amount set on the booking channel and forming part of the total price, paid by the guest at check-in (system payment)
These terms of business set out in detail how the manager performs their work and what the mutual obligations between the manager and the partner are once the partner’s unit is published on the booking channel(s) and while the manager’s application/system is in use.
We advise the partner to install and use the DR PARTNER Digital Receptionist application, where most information can be accessed quickly, 24/7, via the chat window. The partner may also contact the manager by email at info@zymzo-host.com, where the response time is longer.
CLEANING PARTNER: The manager connects the partner or the partner’s cleaning provider to the Worker app for tracking departures (i.e. cleaning slots) and the time window allocated for cleaning. The usual time window for cleaning a unit is between 10:00 and 15:59 (unless otherwise specified in the contract)*.
* The guest may purchase a Late check-out, which allows them to stay until 11:59 on the day of departure, and an Early check-in, which allows them to enter the unit from 13:00 onwards on the day of arrival. In the extremely rare event that the departing guest purchases a Late check-out and the incoming guest purchases an Early check-in, the cleaning time window is 1 hour.
The partner or the partner’s cleaning provider must consistently use the manager’s application in real time and complete the Work order (the report for each individual cleaning of a unit), as several of the manager’s services that benefit the manager, the partner and the guests depend on it. The Work order must be submitted no later than 15 minutes after the cleaning is finished, as several subsequent steps in the manager’s system that affect the guest’s arrival depend on it. If the unit has not been cleaned 1 hour before the arrival of the next guest, a reminder notification is sent (to the cleaner and the partner), which they receive in the APP. If the Work order is not submitted within 10 minutes after the last designated cleaning hour, the manager charges the partner EUR 4.00 (not subject to VAT).
If the partner does not prepare the property on time (before the guests’ arrival) — for example: the unit is not cleaned, there are no keys in the keybox, the guest calls the manager’s support because the partner is not on site for a personal check-in / the guest cannot enter the unit, maintenance work is unfinished, or deficiencies the partner was notified about have not been resolved (broken shower head, bed bugs, etc.) — the manager charges the partner a contractual penalty of EUR 150.00 via Add Charge (exempt from VAT). If the property is not ready by the time of a paid Early check-in, the partner is charged, in addition to the contractual penalty, twice the amount refunded to the guest for the paid Early check-in.
The partner or the partner’s cleaning provider must ensure that the keys are always in the guest Keybox and in the backup Keybox (where the units use self check-in rather than a personal welcome, and no other method of entry has been arranged). If the guest does not find the keys in the guest Keybox upon arrival (or cannot enter via the other specified method), the manager charges the partner EUR 50.00 + VAT for intervening in each such event.
The partner acknowledges that, unless otherwise specified in the contract, guests must also pay an SD when paying the TT. The SD is refunded to guests provided they do not violate the rules set by the manager in the GUEST APP. The refund is initiated within 72 hours of the guests’ departure; thereafter, it depends on the guest’s bank when the funds become visible in their account (this can take up to 10 business days).
The amount of the SD is set by the partner, with a minimum of EUR 120.00. The cost of guests’ card payments is borne by the partner.
The handling or withholding of the SD is managed by the party specified in the contract between the manager and the partner.
SD handled by the Manager: The manager may credit the paid SD to the partner if it is established that the guests caused damage to the partner’s property. The manager credits the partner with a maximum of 80% of the value of the withheld portion of the guest’s SD. The manager also uses the withheld SD to cover their own labour costs in resolving emergencies arising from violations of the House rules that the guest has in the GUEST APP. The partner shall not interfere with the manager’s work or the withheld SD at any time. If the partner requests that a guest whose SD was withheld be refunded, the manager will do so and will charge the SD amount to the partner in the next monthly statement.
SD handled by the Partner: If the contract specifies that the SD is handled by the Partner, the Partner receives a notification in their Partner APP when, for example, the cleaner marks that damage has been caused. The Partner decides on their own (within the given deadline) whether to withhold or refund the SD, and the Manager does not interfere with this decision. Funds from any withheld SD belong to the Partner, in the amount of 80% of the collected sum. If the Partner subsequently needs assistance from the Manager (e.g. the Partner withheld a guest’s SD incorrectly and the Manager must arrange a refund), the Manager charges EUR 25.00 + VAT for this.
If the partner wants the manager to handle a so-called Misconduct report on the booking channel in the event of damage, the manager charges the partner EUR 100.00 + VAT for this work.
The manager has a free hand in creating the offer, the pricing policy, the selection of guests and subcontractors, advertising, and managing the rental of the properties. It is the partner’s duty to inform the manager of the amount of the tourist and promotional tax and of any change to it (Tourist tax adults (18+), Tourist tax children (7–18), Tourist tax children (under 7), Promotional tax adults (18+), Promotional tax children (7–18), Promotional tax children (under 7)); the manager then ensures it is correctly entered into the system.
The manager publishes the partner’s unit on the Booking channel and, if deemed worthwhile, also on the Airbnb channel. The partner acknowledges that Airbnb experiences technical difficulties and the creation of a new profile may be blocked; Airbnb also prohibits charging for additional services outside its portal (e.g. payment of SD, TT, etc.). The manager is not responsible for this and bears no financial liability for any failure to set up a profile on Airbnb.
The partner is aware that the Manager uses the Digital receptionist platform, which enables guest self-registration (remote check-in), various additional charges (parking, early check-in, late check-out, additional cleaning, personal guest welcome (performed by the Partner), etc.), guest information and more, for which the Digital receptionist platform receives a paid service fee from guests. The service fee, as communicated on the booking channel and in the Manager’s system, includes VAT and is part of the price the guest sees on the booking channel (but pays later through the application used by the Manager), and is part of the amount on which the booking channel calculates its commission. The Manager always charges the Partner the SF in the amount and quantity contractually agreed, regardless of whether the guests pay it or not (e.g. a Booking system error, the partner letting a guest into the property without a completed check-in, Airbnb reservations, etc.). If the Partner hands over units to the Manager with pre-existing reservations, the Manager does not charge those guests a service fee (since it was not listed at the time of their reservation), but charges it to the Partner for those guests instead — this is the so-called Manager fee, in the same amount the guests would otherwise have had to pay. Guests may also add/pay a tip through the application (the so-called “Buy us a coffee”), which belongs to the Manager.
If guests made their reservation on the Airbnb channel, the reservation price there is higher and guests do not pay the SF on arrival, as the Airbnb channel does not allow it. In this case, the Manager charges the SF to the Partner (it is in fact already part of the total price the guests paid on Airbnb).
If eTurizem reports the error: “A record at this accommodation facility with the same sequence number and in the same year was created by another user (UserId: 346834 : 468392)”, this means that someone registered a guest manually via AJPES, which the Partner must not do, as it breaks the sequence in the guest book. The Manager takes over the resolution (it is necessary to check with the Partner in AJPES how many guests were entered directly, bypassing the CM, and then set the next sequence number in the account settings > eTurizem, starting from the last registration in AJPES). The Manager charges the Partner EUR 100.00 + VAT for this.
Guests receive instructions for entering the reserved unit. Regular check-in is between 16:00 and 20:00, unless otherwise specified in the contract. Guests may purchase an Early check-in, which allows entry from 13:00 onwards, unless otherwise specified in the contract.
Through the application, the manager informs guests of the applicable legislation and the obligation to provide true information for all persons who will be staying in the unit. The manager is not responsible for the accuracy of the information guests enter at check-in.
Guests enter using a code on the intercom, a call through the intercom, or by collecting keys from the keybox, which the partner purchases and installs themselves; alternatively, keyboxes may be purchased from the manager, who sends them by post (for an additional charge), or personal collection from the manager can be arranged. If a keybox malfunctions, the partner procures and installs a new one at their own expense.
Before the start of the cooperation, the manager enters the unit entry instructions provided by the partner into the PMS, and the guest sees them in the GUEST APP. Guests receive the actual entry code only after successfully completing the Online check-in and paying all charges, but not before the check-in time.
The partner undertakes never to give guests the entry code (keybox code, intercom code, etc.) or otherwise allow them to enter the unit, as this would mean the guests are staying illegally and the law is being violated.* Guests have all the entry details listed in the manager’s application, where they must complete the online check-in (instructions are received 7 days before arrival, or immediately if there are fewer than 7 days between the reservation and the arrival). If the partner lets guests into the unit without them having completed the online check-in procedure through the manager’s application, the manager charges the partner for resolving the emergency: the amount the guest did not pay, plus an additional EUR 100.00 (one hundred). In such a case, the manager also charges the partner any SD that would have been withheld from the guests for violating the House rules but could not be, because the guest did not pay the SD, having been let into the unit by the partner without payment. All such costs are added to the next monthly statement. If the partner lets guests into the unit before the official check-in time, and Early check-in surcharges contractually belong to the manager, the manager charges this lost amount to the partner.
The system supports a Personal check-in: the guest can purchase this service in the same way as e.g. Early check-in, up to the end of the day before arrival. If this service is purchased, the arrival and departure how-to information is hidden automatically, since the guest is met by a person (as agreed between the Manager and the Partner) who must give the guest a full introduction at arrival and departure. Personal check-in must be agreed before the start of the cooperation, or the partner notifies the manager of this option during the cooperation; the manager implements it in the system within 3 business days and it applies to guests arriving after the implementation date. Who receives the payment for the purchased service is a matter of agreement between the Manager and the Partner, depending on who performs the service.
The guest may also purchase a Late check-in (late arrival), no later than one day before the day of arrival:
In this case, the manager arranges an on-call team to assist the guests. Payment is received by the manager.
Regular check-out for guests is by 10:00. Guests may purchase a Late check-out, which allows them to stay until 11:59 on the day of departure, unless otherwise specified in the contract.
* This provision does not apply, where appropriate, if the guest has purchased a Personal check-in.
During and after their stay, the guest is invited several times to submit a satisfaction rating (a Review). The manager replies to every received review in detail — no additional explanations are given to the Partner, since the Partner can see everything in the detailed reply to the Review; however, the Partner may order additional explanations / an analysis, which the Manager prepares and charges for.
The manager issues a statement and an invoice for business consulting (i.e. management) and for guest payments, for the items that contractually belong to the manager — specifically for services performed in the previous month (relating to reservations with departures in the previous month). Within the email to which the manager’s invoice for the given period is attached, the manager also sends the partner a specification of the reservations and other items of the previous month, as well as a Balance notice with the amount payable (the amount owed).
The partner receives all invoices issued to guests in the Čebelca system, for which they receive a username and password when the fiscal cash register is connected.
The partner downloads the Booking channel’s invoices themselves, through a Booking profile created specifically for them. For this purpose, the manager creates a dedicated user account for the partner and therefore needs the following information from the partner:
NAME: _______________ (the name in which the profile for accessing Booking financial data will be created)
EMAIL: _______ (the email address to which the manager sends the partner the link for creating access). Within 3 business days, the partner will receive a message from Booking.com at the given address: “Booking.com — Invitation for ____ NAME ____ on the Booking.com extranet”, with a link to complete the account creation. NOTE: The link is valid for 7 days! If the partner fails to complete this, the manager charges for their services in accordance with these general terms.
The partner downloads the Airbnb channel’s invoices (if they have a profile on that platform) themselves, following the instructions the manager sends them within the monthly statement.
The partner undertakes to settle the manager’s invoice within nine (9) days of issue. If the partner believes they have justified grounds to do so, they may reject the invoice within 5 days of the day the manager sent it, by email to the manager’s email address: info@zymzo-host.com. In the event of late payment, the manager sends the partner a reminder by email with a payment deadline of “immediately”. If the partner still fails to settle their obligations after the reminder has been sent, statutory default interest is charged from the day of default until the obligations are settled, and the manager may suspend the agreed services until payment is made. Each reminder sent is charged at EUR 7.00 (the contractual penalty is exempt from VAT) and is added to the next monthly statement.
All documentation in the statement is in English; the invoice is issued in the language selected as primary in the PMS. If the partner is from Slovenia, they receive the invoice in Slovenian.
An explanation of the individual items of the manager’s statement can be found on the following pages.
If the partner believes that the booking channel made an error when calculating its commission (or any of its charges), the partner must resolve such irregularities themselves, directly with the booking channel. The manager is not responsible for booking channel errors — not for incorrectly calculated commission, not for an unjustified approval of a free cancellation for a guest, and not for any other booking channel error that may harm the partner. The manager does not resolve such booking channel errors on the partner’s behalf, except for a fee, if the partner so chooses.
CHANGE OF THE REGISTERED BUSINESS OPERATOR on the PARTNER’s side: The partner, who is the registered business operator and signatory of the contract, may designate another operator during the cooperation. This can only be done at the transition to a new month, not mid-month, and the partner must notify the manager at least 14 days in advance and sign an Annex to the Contract with the manager.
The manager arranges the change of the registered business operator on the partner’s side everywhere this is required, once the partner has paid for this service. The price of the change of the registered business operator on the partner’s side is EUR 150.00 + VAT.
If the partner notifies the manager of the change retroactively, i.e. after the change has already taken place, the manager arranges everything necessary once the partner has paid for this service. The price of a retroactive change of the registered business operator on the partner’s side is EUR 300.00 + VAT.
UPLOADING NEW PHOTOGRAPHS: At the start of the cooperation, the partner sends the manager photographs in accordance with the manager’s instructions and the booking channel’s rules. Any later/subsequent replacement of photographs at the partner’s request is charged to the partner at EUR 35.00 + VAT per individual unit.
PRICE CHANGES: The manager uses a digitalised, AI-based system for optimising prices according to market conditions. The manager’s digitalised system adjusts prices based on market data, demand and competition. The system allows you to make maximum use of market conditions. If you wish to enter prices directly yourself, this can be arranged. Send your request to info@zymzo-host.com. In that case:
Subsequent assistance from the Manager:
The manager does not provide training in pricing or in the use of the Channel Manager system (CM Bentral). If the partner turns to the manager and asks for help with using the CM Bentral system, the manager provides it and charges for the service.
If, after setting prices independently, you need the Manager’s help (you set up the seasons incorrectly, double bookings occurred, etc.), you may request it in writing. The cost of assistance is EUR 100.00 + VAT per commenced hour* if the matter can be resolved by the Backoffice, or EUR 180.00 + VAT per commenced hour* if the team must activate a member of the production department.
ADMINISTRATIVE HOUR:
a) SMALLER SCOPE: EUR 50.00 + VAT per commenced hour*
Discussions or explanations in electronic form, and other administrative work: additional explanation of the statement to the partner or the partner’s accountant / help with AJPES, eTurizem, eDavki etc., if the partner has not purchased the consulting service (RNO registration on AJPES, help with the dedicated digital certificate for the fiscal cash register, etc.) / additional explanations to guests (if the instructions provided by the partner were incorrect or insufficiently precise) / re-sending of invoices or statements / help with creating so-called Fake reservations for the partner for the purpose of entering the Genius programme / calculation of costs upon termination of the cooperation (in advance), sending of additional documentation (e.g. annual turnover, annual commission report, etc.) / repeated explanations of information already provided / change of the cleaning provider — entry of new data / subsequent addition of data into the manager’s system (if the partner did not provide the data at the start of the cooperation) / arranging an additional unit description on the Booking channel, prepared by the partner themselves in accordance with the instructions received / prior vetting of a guest on the OTA channel (number of reviews submitted, the guest’s average rating, etc.) / re-sending of the password reset link, etc.
b) LARGER SCOPE: EUR 100.00 + VAT per commenced hour*
Corrections of invoices (if they were issued incorrectly due to incorrect information provided by the partner) / onboarding of a cleaner (worker) into the application / preparation of an analysis of the ratings guests submit on the booking channels, preparation of a turnover analysis, arranging guest entry, etc.
HOUR OF LEGAL ADVICE / PRODUCTION or IT SUPPORT:
EUR 180.00 + VAT per commenced hour*
Possible advice regarding inspection authority procedures resulting from improper business conduct on the partner’s side, where the partner did not order and pay for Consulting from the manager before starting the activity. / Preparation of contracts with a cleaner or other contractor the partner needs. / Resolution of other matters requiring a legal expert (preparation of responses to notices from TIRS, FURS, etc., relating to the Partner’s operations and business). / Urgent IT support.
ADJUSTING SETTINGS IN THE PMS or CM at the Partner’s request: EUR 15.00 + VAT.
Setting up new seasons, corrections of unit data (e.g. incorrect bed dimensions), adding equipment (e.g. a new coffee machine, microwave oven, etc.).
CANCELLATION OF A GUEST’S RESERVATION AT THE PARTNER’S REQUEST: EUR 100.00 + VAT. If the partner wishes to cancel a guest’s reservation, the manager does everything in their power to arrange this for the partner without additional booking channel costs. The fee is not charged in cases of force majeure (flood, etc.), which the partner must, however, support with photographic evidence, as required by the booking channel.
KEYBOX (key safe): we offer the purchase of a new keybox. The price, including registered postage within Slovenia, is EUR 35.00 + VAT.
AIRBNB PROFILE: the price of setting up a profile on the Airbnb booking channel is EUR 199.90 + VAT. The setup is arranged after payment of the pro forma invoice, with the partner’s cooperation.
* If consulting and assistance are used outside official working hours, which are every working day from 9:00 to 15:00, a 25% surcharge is added to the hourly rates.
There are three categories of partner activity:
ACTIVE
SEASONAL (pauses during certain months)
INACTIVE (cooperation terminated)
Any reconnection is charged at EUR 249.00 + VAT (within 1 year, provided the Partner did not instruct the deletion of the profiles on the booking channels), or EUR 499.00 + VAT if more than 1 year has passed since the last activity or if the Manager deleted the profiles on the booking channels based on the Partner’s instruction.
The manager may terminate the contract at any time by notifying the partner by email. The notice period in the event of termination by the manager is 1 (one) month, and it may not expire in July or August. During this time, the manager must continue handling reservations in accordance with the contract and transfer all access credentials to the partner. The condition for handing over the access credentials to the partner is that all of the partner’s contractual (monthly) obligations to the manager have been settled. The manager and the partner may contractually agree on a different notice period.
The partner may terminate the contract at any time by giving notice by email to info@zymzo-host.com. The Partner must inform the Manager of the termination date, and the Manager enters this date into the system as “Active to” — the system then, through the online check-in process etc., admits guests whose reservation departure date is on or before the “Active to” date. Despite the termination, the partner must handle or take over all customers/guests who have already made reservations for the upcoming period, and pay the manager the contractual obligations, regardless of any later cancellation by the guests. If the partner does not do this or does not wish to do so (e.g. ceasing the short-term rental activity), they must reimburse the manager EUR 100.00 + VAT for each such reservation and assume all other potential costs arising from cancelling the guest’s reservation. Once the partner notifies the manager of the termination date and the manager begins the termination/deletion procedures (48 hours from receipt of the partner’s notice), the partner must pay a reconnection fee of EUR 499.00 + VAT if they nevertheless wish to continue the cooperation.
Regardless of whether the partner continues renting after the termination or not, in addition to what is stated in the previous paragraph, the partner also owes the manager the entire service fee that the manager would have received from guests had the cooperation continued — in the amount including VAT, as communicated on the booking channel.
If the partner terminates the contract with the manager without the cooperation having covered at least one July and August, the manager charges the partner a contractual penalty of EUR 499.00 for each terminated unit.
If the partner terminates the contract with the manager before the expiry of each successive 12-month period, the manager charges the cost of the fiscal cash register and the entire system, equal to the partner’s Monthly fee, since this is purchased and paid for 12 months in advance. Example:
Upon termination of the cooperation, activity within the Digital receptionist management platform, the Digital receptionist application, the Zymzo host booking channel (i.e. manual reservations) and the channel manager ceases automatically, unless the Partner takes over the management themselves and continues using the listed platforms, in which case a new contract is concluded solely for the lease of the Digital receptionist platform. If the partner continues renting, then after settling all obligations to the Manager, they receive instructions for taking over the Booking profile (and the Airbnb profile, if they have one). The Partner must transfer the matter to themselves and reset/arrange the profile in accordance with the Manager’s written instructions within 3 business days. If the partner does not arrange this within 3 business days, the Manager charges the Partner EUR 50.00 + VAT for each further day.
Price indexation: All amounts stated as fixed in this contract are indexed annually using the official inflation rate published by the Statistical Office of the Republic of Slovenia (SURS) for the previous calendar year. The indexation is carried out each year in January and applies from the first day of February onwards. In the event of negative inflation, prices are not reduced but remain unchanged, unless the contracting parties expressly agree otherwise.
In the event of termination by the partner before the start of the rental activity or before the arrival of the first guests, the pro forma invoice amount is not refunded. In addition, the manager charges the partner the difference equal to the discount granted in the offer. If the manager provided the partner with a free setup, the partner owes the manager the cost they would otherwise have paid for the setup and connection.
If a customer/guest files a dispute (complaint) regarding a card payment through their bank and the manager must handle it, the fee charged by the bank for processing and handling the complaint is charged to the partner. The manager charges EUR 50.00 + VAT for handling the dispute. If the guest wins the dispute, the entire lost amount (refunded to the guest) together with the associated costs and VAT is charged to the partner via an add charge. If the contractual relationship between the manager and the partner has already ended by the time the dispute is resolved (a dispute may arrive several months later), the manager sends the partner an invoice for the above amounts.
Price indexation
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Contractual penalties are not subject to VAT in accordance with Article 13 of the Rules on the Implementation of the Value Added Tax Act, which stipulates that VAT is neither calculated nor paid on compensation for damages, whereby a contractual penalty is, among other things, also considered compensation for damages.
As regards the security deposit, it is likewise not subject to VAT at the moment of payment, since at that moment no counter-supply of goods or services has yet taken place. If the deposit is later used to remedy damage caused by the guest, or if the deposit is converted into a contractual penalty as such, it does not become subject to VAT at that moment either (Article 13 of the Rules). If the deposit were later used, for example, to pay for an overnight stay or another service that is subject to VAT (e.g. the deposit is used to pay the service fee), then the deposit becomes subject to VAT at the moment it is used to pay for that service. Given that the guest always pays for all services in advance, and the deposit can therefore only be used as a contractual penalty or to remedy damage, the deposit can never become subject to VAT.
The Partner receives the Monthly report at the email address provided to the manager for the purpose of receiving invoices (there may be several email addresses, so the accountant etc. can also be added). It contains:
1. INVOICE (MP.pdf), showing the sum of the services that the Manager (M) charged the Partner (P) in the given month and which the Partner therefore owes the Manager (NOTE: before the App Influx set-off). On the invoice, under “Due date”, there is a note “PAID”, since the actual monthly obligation (the amount owed/receivable) is stated on the BALANCE NOTICE document — see point 4 below.
2. The TOTALS document, containing a specification of the individual items for the previous month:
INFO
DAYS IN RENT: The number of days the unit was rented out (this also includes days closed for e.g. the partner’s own guests).
If the client has several units, this is the total number of rented days across all units.
If the client has one unit, this number may be higher than the number of days in the month, because the provider prepares the statement based on departures within the month — so if a guest stayed, for example, from 27 April to 2 May, that reservation is counted entirely in May, occupying 5 days (and not just the 2 days in May).
OCCUPANCY: the occupancy percentage of the unit(s) — the partner can monitor this in their Partner APP.
APP INFLUX — inflow through the system (guest payments through the application)
Tourist Taxes: The partner’s guests pay the TT through the application. The card payment costs in this part are borne by the partner or the manager (a matter of contractual agreement). The entire TT amount collected for reservations with departures within the given month goes into the partner’s so-called Virtual wallet.
NOTE: This is an informative calculation. You pay the TT according to the assessment you receive from your municipality. It should be emphasised that our calculation covers reservation data with departures within the given month, whereas the municipality looks at the calendar days of each month. If a reservation spans the transition between two months, a discrepancy may therefore occur, which is then settled in the following month.
If the manager has also collected other funds for the partner through the System (e.g. an SD withheld due to damage caused to the partner, parking, etc.), that amount is also shown here.
Payment Fees: The cost of card payments borne by the partner.
Total: The total amount of funds collected through the application that belong to the partner, reduced by the payment costs.
RENTING PLATFORMS INCOME
This shows the total amount of guest payments made through each booking channel (the sample case has both Booking and Airbnb reservations).
Total: The total amount of paid reservations (accommodation + cleaning) in the statement month.
* The commission withheld by a given booking channel is calculated on the overnight stay + cleaning + service fee. The booking channel withholds the amount and issues the partner an invoice for the withheld commission.
MANAGER FEES — the partner’s contractually agreed costs payable to the manager; the total amount is part of the attached MP.PDF document.
Manager Cleaning: If the manager provides cleaning for the partner, this is the total cleaning cost that guests paid through the booking channel in the given statement month, and it belongs entirely to the manager.
* The partner in the sample case takes care of the cleaning, washing and ironing themselves, so the manager does not charge for this part.
Manager Commission: The amount of the manager’s contractually agreed commission (gross).
Manager Washing: If the manager provides the washing (and ironing) of bed linen and towels for the partner. Price per guest / per reservation (gross), which belongs entirely to the manager.
* The partner in the sample case takes care of the cleaning, washing and ironing themselves, so the manager does not charge for this part.
Manager Guest Data Processing: The contractually agreed amount for guest processing. Price per guest / per reservation (gross).
Manager Monthly fee: The contractually agreed fixed monthly cost, covering the fiscal cash register (1/12 per month, annual lease), use of the system, administration, advertising, etc.
Miscellaneous: Any contractual penalty, refunds, reminder fees, etc.
Total: The sum of +/-
INCOME
The +/- sum of all the items described above.
TO PAY
Manager Fees: the partner’s contractually agreed costs payable to the manager.
APP Influx: the inflow through the manager’s system (guest payments) (as a negative amount, since this part belongs to the Partner).
Total: The amount the Partner must pay the Manager by the due date (9 days from issue). The amount is part of the attached Balance_notice.pdf document.
If, after the set-off, the Manager owes the Partner, this is shown as a negative amount, and the Manager transfers the amount to the Partner.
3. The RESERVATIONS document, containing a list of individual reservations with the following data: guest’s first and last name, guest’s country, number of adults/children, dates of stay from–to, number of nights, etc.
4. The BALANCE NOTICE document — a document showing the OUTSTANDING BALANCE: it shows the amount of the MP invoice (the Partner’s debt to the Manager), the APP INFLUX amount (the funds the Manager collected through the application that belong to the Partner and are therefore “Already paid”), and the TO PAY balance, i.e. the amount PAYABLE. If the APP INFLUX amount is higher than the MP invoice, the Manager owes the partner — this is shown as a negative TO PAY amount with a yellow note.
At the start of the cooperation, the Partner receives login credentials for the Čebelca program (https://www.cebelca.biz/manage/sign-in.html), where they can access all invoices issued to guests in their name. Guests are issued a single invoice for the entire payment (both the part made on the booking channel and all payments made through the Manager’s application).
The Manager issues the Partner a monthly invoice for the part belonging to the Manager. Because of payments the Manager receives through the application of which a part belongs to the Partner (TT, SD in the Partner’s favour, etc.), a set-off is performed — the payment obligations between the Manager and the Partner are set out in the Balance_notice.pdf document.
SETTLEMENT OF OPEN RECEIVABLES AND LIABILITIES between M (Manager) and P (Partner):
The reservation price visible to the guest on Booking at the time of booking comprises the following four items (the “total price”):
The guest’s payment of these items is then split into two parts:
The guest is issued an invoice for the total reservation — the combined items of overnight stay + cleaning, plus TT + SF + other services (mentioned below) paid through the application.
Explanation of an issued invoice using a specific example, and explanation of Booking’s payouts and withheld commission:
In the example below you can see an issued invoice for a reservation comprising the following:
1. The combined item of overnight stay and cleaning, amounting to €451.14
2. The TT item, amounting to €9.39
3. The SF item*, amounting to €8.61
* As already mentioned, the SF is an item that belongs to the manager. The guest is issued a single invoice in the partner’s name for all payments, and the manager sends the partner an invoice for their services within the monthly statement (booked as plus and minus in the accounts).
4. The “Early check-in” item, amounting to €25.00
The guest purchases the late check-out, early check-in, late check-in and last minute early check-in items at their own discretion; they are not mandatory charges and are counted as income of the manager or the partner (depending on the agreement in the contract).
5. The Security deposit item, amounting to €100
* The Security deposit item appears twice in the sample invoice; the positive entry represents the guest’s payment of the security deposit in the application, while the negative entry represents the refund of the security deposit to the guest after their departure.
* If the guest’s security deposit is withheld due to damage or violation of the property’s house rules or the manager’s rules, only the positive security deposit entry would appear on the invoice.
In the example below you can see an explanation of how Booking’s commission is charged.
Booking calculates its commission on the total amount of the overnight stay, cleaning and SF items. Booking’s commission usually ranges between 15% and 18%, depending on whether the reservation was made during a period of special promotions and discounts. In addition, Booking charges a card payment processing fee (the “payment fee”) on the overnight stay and cleaning amounts (the items paid through the Booking platform), which currently amounts to 1.4%.
Looking at the figures in the image attached above, the explanation is as follows:
1.) The total reservation price is €469.14.
This amount includes the overnight stay, cleaning, SF and TT items (NOTE: Booking calculates the TT and SF amounts indicatively, based on the data known at the time the reservation was made).
2.) The amount on which the commission is calculated is €459.75 (marked in green).
This amount includes the overnight stay, cleaning and SF items.
3.) The commission and reservation processing fee amount to €75.28 (marked in blue).
The commission on the reservation itself amounts to €68.96.
The transaction processing fee of 1.4% amounts to €6.32.
Zymzo Host Ltd.
Ilirska ulica 21
1000 Ljubljana
Slovenia
Zymzo Host Ltd.
Ilirska ulica 21
1000 Ljubljana
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